Who posts payments from Phreesia to the patient ledger in the EMR?

• A. The patient self-uploads payment receipt
• B. The receptionist signs the ledger
• C. The system never posts payments automatically
• D. A user with billing access or an automated posting workflow connected to the EMR posts payments

Answer: (D)

Posting payments to the patient ledger in the EMR is handled by the billing workflow. A user with billing access, or an automated posting process connected to the EMR, applies the payment so it links to the correct patient and encounter. This setup keeps the ledger accurate and provides an auditable trail. Letting a patient upload a payment receipt doesn’t automatically post to the ledger, and a receptionist isn’t typically the person who performs posting. Also, assuming the system never posts automatically ignores common integrations that push payments into the EMR from Phreesia or related workflows. The supported mechanism is posting by a billing-access user or an automated EMR-connected workflow.