Which statement best describes Phreesia's patient portal and its purpose?

• A. Yes, for patients to schedule online appointments only.
• B. Yes, for patients to review encounters, forms, consents, and communications; availability depends on setup.
• C. No, Phreesia does not offer a patient portal.
• D. Yes, for patients to manage billing and payments only.

Answer: (B)

The patient portal is meant to give patients access to a range of their information and messages within Phreesia, not just a single function. The best statement reflects that breadth: patients can review encounters, forms, consents, and communications, with access depending on how the portal is configured.

This means patients can see visit details (encounters), the forms they’ve been given or need to fill out, consent documents they’ve signed or need to sign, and messages or communications from the practice. Because setups vary by clinic or administrator, not every feature may be available to every patient—hence the note that availability depends on setup.

Options that focus only on scheduling or only on billing miss large parts of what the portal provides, and the assertion that there is no portal is incorrect since the system does offer patient portal functionality.