Which statement best describes how primary and secondary insurance are handled during Phreesia check-in?

• A. Secondary insurance is billed before primary.
• B. Phreesia collects both primary and secondary information, bills primary first and secondary after, and passes details to the EHR/Billing system.
• C. There is no secondary insurance in Phreesia.
• D. Phreesia collects only primary information and ignores secondary details.

Answer: (D)

Phreesia check-in is designed to handle both primary and secondary insurance by collecting information for both and following the standard billing flow: bill the primary insurer first, and after that claim is processed, submit the secondary insurance if applicable. Phreesia also passes the collected insurance details to the EHR or billing system so staff can manage claims in the correct order and coordinate benefits. This approach helps prevent missed secondary coverage and aligns with typical payer requirements.