Which statement best describes how patients manage reminder messages in Phreesia?

• A. Reminders are mandatory and cannot be opted out.
• B. Patients must opt in via a doctor’s approval before receiving reminders.
• C. Patients can opt out via forms or preferences.
• D. Reminders are only sent once and cannot be customized.

Answer: (C)

Managing reminder communications hinges on giving patients control over how they are contacted. In Phreesia, the system is designed so patients can set their preferences and opt out if they don’t want to receive reminders. This makes the option describing opt-out via forms or preferences the best fit, because it shows explicit patient agency and aligns with how the platform can honor individual choices through self-service settings or forms the patient can complete.

Reminders being mandatory would remove patient choice and isn’t how Phreesia treats communications. Requiring doctor approval to opt in adds an unnecessary gate and isn’t how patient preferences typically operate. Reminders that go out only once and can’t be customized ignore both the flexibility of delivery methods and the ability for patients to tailor or opt out of specific reminder types.