Which is a standard component of new-user onboarding for Phreesia?

• A. Knowledge base only
• B. Onboarding sessions only
• C. Role-based training guides, onboarding sessions, knowledge base, and practice-specific workflows
• D. Practice-specific workflows only

Answer: (C)

A complete onboarding for Phreesia combines multiple elements to ensure new users are prepared from day one. Role-based training guides tailor what each user type needs to know, onboarding sessions provide hands-on introduction and live guidance, the knowledge base offers a durable reference for anytime help, and practice-specific workflows align training with the clinic’s actual processes. Together, these components cover instruction, practice, and quick access to information, helping new users perform real tasks confidently.

Relying on just one component leaves gaps: a knowledge base alone isn’t enough for guided practice, onboarding sessions alone miss ongoing reference material, and practice-specific workflows alone don’t provide broad guidance or a searchable resource. The best onboarding approach includes all four elements, ensuring comprehensive preparation and smoother adoption.