Which end-of-day action sequence best describes cash reconciliation in Phreesia?

• A. Delete all cash entries
• B. Print receipts and ignore discrepancies
• C. Notify customers to pay again
• D. Run cash reconciliation report, verify cash in drawer matches payments, investigate discrepancies, close out the shift, generate a reconciliation summary

Answer: (D)

End-of-day cash reconciliation centers on making sure the cash in the drawer matches the payments recorded by the system, and then handling any differences before closing out the shift. The strongest sequence is to run the cash reconciliation report, verify that the cash in the drawer equals the payments recorded, investigate any discrepancies to identify the cause (miscounts, refunds, voids, misapplied payments, etc.), close out the shift, and generate a reconciliation summary for records. This approach creates an accurate audit trail and helps prevent revenue loss or theft by catching and documenting issues before the day ends. Deleting cash entries would erase data and undermine accountability, printing receipts and ignoring discrepancies leaves unresolved errors, and asking customers to pay again is inappropriate and can create confusion and mischarges.