In a one-provider practice, who is most likely to be the primary contact person?

• A. Billing Manager
• B. Owning Physician
• C. Practice Manager
• D. IT Department Head

Answer: (C)

In a one-provider practice, the practice manager typically serves as the primary contact person. This role involves overseeing the daily operations of the practice, handling administrative tasks, and acting as a liaison between the physician, patients, and other staff. The practice manager is essential in ensuring smooth communication and coordination of services, making them the most visible and accessible point of contact for external inquiries and patient needs.

While the owning physician is certainly pivotal to the practice, their focus may be more on patient care and clinical responsibilities rather than administrative interactions. The billing manager and IT department head might also have specific roles within the practice, but they would not usually take on the overarching responsibility of managing the operational communications with patients and other stakeholders as effectively as the practice manager does.