If a PhreesiaPad loses network connectivity during check-in, what should you do?

• A. Continue data capture offline if possible, queue transactions, and sync when connection is restored; verify data integrity.
• B. Cancel all transactions and refund the patient.
• C. Switch to paper intake permanently.
• D. Delete any locally stored data to avoid conflicts.

Answer: (A)

When network drops, you want to preserve the flow of the check-in and protect the data you’ve already captured. The best approach is to continue data capture offline if the device can, queue those transactions so they’re stored locally and ready to be sent once the connection is back, and then sync everything when the network is restored. After syncing, verify that the data matches what was captured and that there are no missing or duplicate records. This keeps the process moving, minimizes patient disruption, and maintains data integrity.

Other options disrupt the workflow or risk data loss: canceling transactions and issuing refunds can create reconciliation problems and waste the work already done; switching to paper intake permanently defeats the efficiency and accuracy benefits of digital intake; deleting locally stored data risks losing information and causing conflicts when trying to reconcile records after reconnection.