How can a user resolve a mismatch between Phreesia’s medication list and the patient’s actual medications?

• A. Review current patient-reported medications, cross-check with EHR or pharmacy records, update the form as needed, and document sources of truth.
• B. Rely only on the patient’s stated medications without cross-checking.
• C. Remove all medications from the form and re-enter later.
• D. Cancel the visit until the patient can provide a list.

Answer: (A)

The point being tested is how to reliably reconcile a patient’s medications by confirming what they actually take against trusted records and keeping a clear trail of where that information came from. The best approach is to review what the patient reports, then cross-check it with reliable sources such as the electronic health record and pharmacy records. If you find any differences, update the medication list accordingly and document the sources of truth so anyone reviewing the chart knows exactly where the final information originated. This careful cross-check and documentation helps prevent medication errors, ensures safety during orders and transitions of care, and keeps the record accurate over time.

Relying only on the patient’s stated medications without cross-checking can leave errors unnoticed. Removing all medications and re-entering later risks data loss and confusion. Cancelling the visit over a mismatch is unnecessary when a timely reconciliation can be completed by verifying against authoritative records.