How are patient reminders configured in Phreesia, and what opt-in/out controls exist?

• A. Configure templates, trigger conditions, and reminder cadence; patients opt in to messages, can opt out via forms or preferences; ensure compliance with messaging policies.
• B. Reminders are sent automatically with no customization and opt-in is mandatory.
• C. Only SMS reminders are available; opt-out is not supported.
• D. Reminders require patient manual confirmation at each encounter; opt-in is implicit.

Answer: (B)

Reminders in Phreesia are set up with real flexibility: you create templates for the message content, define trigger conditions (like a patient’s appointment or specific time before an encounter), and choose how often and when the reminder is sent (the cadence). This setup lets you tailor communications to fit different workflows and patient needs, rather than blasting the same message to everyone.

A key part of this is opt-in and opt-out controls. Patients must consent to receive reminders, and they can opt out through preferences or forms. This ensures that messaging respects patient choices and complies with messaging policies and privacy considerations.

The option that suggests reminders go out automatically with no customization and that opt-in is mandatory doesn’t reflect how Phreesia handles reminders. It’s built to be customizable with clear consent controls, including the ability for patients to opt out.