At what point is a copay typically collected in the Phreesia workflow, and what payment types are supported?

• A. After the visit; cash and checks only
• B. During the visit; cryptocurrency only
• C. During check-in; bank transfers only
• D. At check-in, before the visit; supported payments include card on file, credit/debit, HSA/FSA, and mobile wallets where available

Answer: (D)

Collecting the copay at check-in before the visit is the best approach because it secures payment before services are rendered and smooths the patient experience by eliminating post-visit billing surprises. Phreesia supports a range of payment methods to fit different patient preferences: a card on file (stored payment method), standard credit or debit cards, HSA/FSA accounts, and mobile wallets where available. The phrase “where available” acknowledges that mobile wallet support can vary by location or processor. The other options don’t fit the typical workflow or supported methods, since they suggest later collection times or overly restrictive payment types.